Help center

How can we help?

Browse the topics below, email Mark directly, or pick up the phone. We answer fast, and we know your account.

Browse by topic

Six topics cover most questions.

Account and sign in

Magic-link login, session length, password-free auth, email changes.

Orders and tracking

Placing an order, tracking status, modifying or cancelling, invoices.

Shipping and delivery

How long orders take, carriers, damage claims, will-call pickup.

Returns and refunds

30-day return window, restocking fees, defective product, how to request.

Dealer pricing

How dealer pricing works: your pricing is live from your first order, plus the optional contracted Reserve program.

Installation and product

Install system, slip + tack + seal, warranty registration, claims process.

Still stuck?

Three ways to reach us.

sales@onepaintprotection.com

Open →

Mark and the sales team reply personally.

Phone

(475) 988-7856

Open →

Monday through Friday, 9am to 5:30pm Eastern.

Contact form

Route your question to the right team

Open →

Installer, existing dealer, vehicle owner, media. We pick the right routing.

System status

All systems operational

Check storefront, API, and payment status in real time.

Hours

Monday to Friday

9:00am to 5:30pm Eastern

Orders placed outside business hours ship the next business day. Shipping origin: Sarasota, FL.

How can we help?

Six topics cover most questions.

Account and sign in

Orders and tracking

Shipping and delivery

Returns and refunds

Dealer pricing

Installation and product

Three ways to reach us.

All systems operational

Find a Dealer

Become a ONE PPF dealer

Contact Us

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