Help center

How can we help?

Browse the topics below, email Mark directly, or pick up the phone. Real humans, not a chatbot.

Browse by topic

Six topics cover most questions.

Account and sign in

Magic-link login, session length, password-free auth, email changes.

Orders and tracking

Placing an order, tracking status, modifying or cancelling, invoices.

Shipping and delivery

How long orders take, carriers, damage claims, will-call pickup.

Returns and refunds

30-day return window, restocking fees, defective product, how to request.

Dealer tiers

How the volume ladder (Authorized, Pro, Elite, Master) and the Reserve ladder (Plus, Pro) work, auto-promotion, activity floor.

Installation and product

Install system, slip + tack + seal, warranty registration, claims process.

Still stuck?

Three ways to reach us.

Email

sales@onepaintprotection.com

Mark and the sales team. Typical reply within one business day.

Phone

(475) 988-7856

Monday through Friday, 9am to 5:30pm Eastern.

Contact form

Route your question to the right team

Installer, existing dealer, vehicle owner, media. We pick the right routing.

System status

All systems operational

Check storefront, API, and payment status in real time.

Hours

Monday to Friday

9:00am to 5:30pm Eastern

Orders placed outside business hours ship the next business day. Shipping origin: Danbury, CT through June 30, 2026, Sarasota, FL from July 1, 2026 (subject to FL business license issuance).

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Contact Us

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